Classify intent
Separate lead, support, invoice, tender, supplier, urgent, and low-value messages.
RUNBOOK
AI inbox triage should draft, route, and wait for review.
The goal is not to let AI answer every email. The goal is to remove the first-pass sorting, summarizing, and drafting work while keeping control.
INPUT
New email
- Sender
- Thread
- Attachments
->
AI STEP
Classify and draft
- Category
- Summary
- Suggested reply
->
CONTROL
Review queue
- Approve
- Edit
- Escalate
Summarize context
Give the reviewer the key points, missing information, and likely next action.
Draft, do not send
Prepare a reply in the right language, but keep sending behind human approval.
USE CASE
Best for teams drowning in first-pass email work.
Sales, support, procurement, construction, and operations teams usually feel the value quickly.
Scope an inbox workflow